1: Let's start with some personal questions. How are you and your family doing in the COVID era?
Fortunately, the pandemic has not harmed my family.
2: Can you tell us about how you founded or joined this company?
I had some knowledge on recruiting and some expertise in IT. We thought it would have been a good idea to start recruiting for the IT industry. During the years we spent as an IT sourcing company, we have developed several technical clusters until we became a technology services organization.
3: What makes your company unique from others in the field?
Along the way, we have invested and developed technical skills that position us as a one-shop partner, capable of developing and integrating software, hardware, human resources, and robots.
Last year, we have launched our first product on the market. It is a testing robot capable of simulating complex interactions between humans and touch-screen devices.
4: Has the coronavirus pandemic affected your business and if so, how are you adjusting?
Rinf.tech has kept growing at impressive speed despite the Covid-19 outbreak. We have kicked off new partnerships and increased the number of employees.
In order to keep our people safe, we have organized our teams so that most of the people can work from home.
5: What do you think are the major trends in your field?
We are already seeing a rising demand for hyper-automation and AI-powered robotics (for manufactories, retail, logistics, etc.) on Edge and 5G. It is an exciting moment for smart technologies, as we are witnessing a dramatic acceleration in the development of new tools and products.
6: What are the keys to customer success and satisfaction and has that changed in the era of COVID?
In short, companies are expected to increase their efforts on the End-User Experience and Customer Success journey. It’s all about care and reliability.
Another important element is represented by the ability to acquire a deep knowledge of your clients’ needs, together with the capabilities and the drive to proactively suggesting what the next steps are, in order to remain modern and competitive on the market.
7: How would you see your company ten years in the future?
Rinf.tech will be where disruptive innovation is, it could be autonomous robotized equipment, it could be mining on meteorites.
8: Your final thoughts.
I prefer to talk in terms of current status, ideas, and predictions, nothing is final, especially in the fast-paced Tech galaxy.