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Companies aren’t rushing to embrace AI because it’s the newest buzzword.  They’re adopting AI because they have to, according to Ritu Jyoti, Program VP, Artificial Intelligence at IDC.  AI-powered companies, Jyoti says, will be able to synthesize information, learn, and deliver at scale – often beating out competitors in customer service and employee efficiency.

Get the Ebook: https://techgenies.com/7-use-cases-for-business-ai/

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An Interview with Evans E. Makundi - Founder and Managing Director of EvMak Tanzania 

Let's start with some personal questions. How are you and your family doing in the COVID era?

Tanzania was not hit as bad as other countries and everything went back to normal after one month of country-wide social distancing. My kids are in school now and I am going to work as usual -- although we still take precautions. Generally speaking, things are back to normal here in Tanzania.  

Can you tell us about how you founded or joined this company?

In 2011, I was employed but near the end of my contract and I saw this gap of technology advisory services in Tanzania. There were many opportunities for me to assist the country as well as to benefit financially, so that is when I decided to register the organization.

What makes your company unique from others in the field?

We stand out from others with a high level of customer service, with quick solutions, and with reliability.  And we’re a very innovative organization that delivers innovative solutions so people wouldn’t consider us doing business as usual. In fact, our reputation precedes us and our business is growing with zero budgeted on advertising over the years.

Has the coronavirus pandemic affected your business and if so, how are you adjusting?

Coronavirus has affected our business but in a positive manner.  After a few cases appeared in Tanzania, like all businesses locally we had to close our offices and send everyone home. Since our business is oriented to online services, we then saw an increase in the number of customers needing online services. So yes, coronavirus has affected us but from a sales perspective, in a positive way.    

What do you think are the major trends in your field?

Automation and Innovative solutions

How would you see your company ten years in the future?

We have grown over the years and more recently, we have started expanding into neighboring countries such as Malawi. In the next ten years, I could see our company with an operational presence in 10 countries or more.

Website: https://evmak.com 

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An interview with Ahmad Al-Amine, CEO and Co-founder, of TechGenies. 

Let’s start with some personal questions. How are you and your family doing in the COVID era?  

We are doing well, thank you for asking. Doing our part of staying safe and keeping those around us safe. We are all in this Pandemic together, and it will take discipline from everyone to get through it. 

Can you tell us about how you founded or joined this company? 

I have always been an entrepreneur, however, in the case of TechGenies, I was fortunate enough to meet my Co-Founder Maan (Mark) Hamdan, who helped me in taking the first step into a new industry. Technology is the backbone of every industry, and is part of our day to day life. I am glad that I took that first step, 5+ years back. 

What makes your company unique from others in the field? 

TechGenies’ reach with offices in 9 countries, and counting, gives us access to talent in 6 different time zones across the globe. Something that no other company our size does. Aside from access to talent, we have worked hard on building an amazing culture across our global offices, and in being excellent guests in all those countries. On top of all of that, we operate at cost and are 100% transparent with our pricing model. 

Has the coronavirus pandemic affected your business and if so, how are you adjusting?

Like every business, we were affected by the pandemic. Clients are suffering and getting paid on time became a luxury, while we work hard on taking care of our own teams around the globe. But by doing an inventory of everything that has transpired during the past 7 months, there is more to be thankful for than there is to hate about the pandemic. 

What do you think are the major trends in your field? 

Rapid movement towards digital transformation by companies of all sizes. Remote work became the norm, which serves our business model of hiring people to work in various countries. New technologies are becoming more of a mainstream. Artificial Intelligence, Machine Learning, Data Science, Natural Language Processing, … etc are becoming an integral part of every application built. 

What are the keys to customer success and satisfaction and has that changed in the era of COVID?  

- Treating remote team members the same you would treat those you see on a regular...more

A discussion with Ameer Al Saati of Main Source 365 Tech Innovators

1: Let's start with some personal questions. How are you and your family doing in the COVID era?

We are staying safe at home kids are on homeschooling and, I'm working from home as well adjusted to this new remote reality
 
2: Can you tell us about how you founded or joined this company?

Founded in 2012 as a sole proprietor with my mom in NewYork and my self-managing the development of operations with a team of technology experts providing  remote support services from the Philippines.

3: What makes your company unique from others in the field?

We make I.T easy for everyone!

4: Has the coronavirus pandemic affected your business and if so, how are you adjusting?

The coronavirus has affected everyone globally but for us less than others as we are a remote-first company from day one.

5: What do you think are the major trends in your field?

Helping companies and individuals with cybersecurity, cloud computing, IoT, and adapting to the new remote really with technology.

6: What are the keys to customer success and satisfaction and has that changed in the era of COVID?

Staying connected with our customers to build loyalty and peace of mind with technology in uncertain times.

7: How would you see your company ten years in the future?

We all know technology is the future, and keeping up with innovations in this technology-driven world we live in not easy.  Main Source 365 Tech is about providing reliable IT solutions, making IT easy for everyone all around the world.

8: Any final thoughts?  

Our goal is to provide businesses and homes with reliable CyberSecurity & IT Solutions anywhere,  at any time, making IT easy for everyone.  

Website: www.mainsource365.com 
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What is NLP and how can it influence your company's digital transformation strategy? TechGenies offers a quick guide to NLP to answer all of your questions.

Get the free guide here: https://bit.ly/3koTUa3

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In the midst of a pandemic, managers and business leaders are faced with the vital task of protecting the company’s most precious resource – its people. 

For many managers, not only are they trying to lead people in a highly uncertain time, but they’re also getting a crash course in managing a remote workforce as many businesses shifted to working from home to curb the spread of COVID-19.
 

Here, we look at 7 tips for managing your staff in the midst of a pandemic, and how you can harness technology to make your life a little easier. 

• Coordinate healthy workplace practices. Educate employees regularly about to prevent the spread of the virus, and establish and communicate a cleaning protocol to help decrease the risk of infection. Establish an easy location for employees to answer questions, or implement a chatbot to help answer and route questions in real-time to keep employees informed. 
• Establish a contingency plan for sick time and unexpected time off. Not only are we in the midst of a pandemic, but many employees are also balancing caregiving responsibilities and administering online school to children. Your business should plan ahead to reduce the burden on existing employees and the business with a spike in absences. Implementing a people management software solution can help plan at both a department and organizational level and spot trends before they become a problem.
• Refine your focus on deliverables and KPIs. You should be able to quantify your work and clearly measure how individuals on your team stack up against the KPIs. Staying close to these metrics can help you focus on team members who may need additional support – and stop micromanaging. Analytics software can enable you to identify and analytics patterns and trends in the data to predict outcomes and make adjustments to improve overall business performance.
• We meant it: stop micromanaging. Transitioning to remote teams can make even the most empowering manager feel tempted to micromanage since it’s impossible to track your people. But fight the urge. Establish which metrics really matter to indicate performance (probably not how often an employee is active on Slack) and hone in on those. As a manager, your end goal is a high performing team – even if they appear “inactive” on the chat system every once and a while.
• Communicate effectively and frequently. With fewer to

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Industry experts, among them JPMorgan Chase CEO Jamie Dimon, are predicting we’re heading into a significant recession, with economic growth estimated to plunge up to 35% and unemployment projected to hit a staggering 14%.

These are dire predictions for everyone, but for businesses that desperately need to evolve, the economy appears to be in grim shape for innovation. But business leaders who can steer their businesses into the realm of differentiation may be able to operate innovative business practices even in the face of a recession. 

This may sound like a lofty goal, but consider this example Forbes highlights: The last recession spurred many banks to respond – at long last – to customer demand for simple online banking. Today’s innovation might be tomorrow’s household staple. 

How can innovation make a difference?

Business leaders tend to focus on reducing debt and preserving capital to survive in leaner times; however, refining the business focus and investing in revenue-generating opportunities can not only protect the business today, but it can also position it much more aggressively in the future.

A recession won’t last forever.

Of course, innovation just for the sake of creating something new also isn’t likely to yield the results your business needs. Innovation that makes a difference as a differentiator for your business must address an actual customer issue. To unlock this disruptive innovation, your business must:

• Truly understand your customers. This requires a good feedback loop to diagnose customer issues.
• Plan carefully. Unfortunately, customers generally don’t have one glaring problem for your business to solve. Instead, you’ll need to model different outcomes and apply predictive analytics to find the best issue to tackle first, assessing cost to produce, customer willingness to pay, and the size of the opportunity.
• Manage other costs. In order to allocate costs toward an innovation project, your business may need to curb costs elsewhere. Closely monitoring and managing performance and spending at a department level can help make more immediate decisions – and, here also – if your business can harness information with a predictive analytics tool, you can also proactive plan for where costs and revenue may be heading.

Unless your business is already equipped with a capable analytics software and possesses the in house IT talen...more